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The purpose of the paper is to discuss the scope for improving the delivery of FM services through the use of wireless web‐based communications infrastructure, delivered via an application service provider (ASP) business model. This paper discusses the findings from case studies of three organisations and their approach to the management of facilities.

An investigation was undertaken to ascertain the current state of play in terms of managing and tracking processes within the facilities management department of three different organisations. These case studies were chosen from distinct sectors, namely health care, higher education, and banking. Emphasis is placed on analysing how the organisations currently operate with their existing FM systems and the degree of influence technology has on existing processes. This was considered mainly in terms of computer‐aided facilities management (CAFM) and computer‐integrated facilities management (CIFM).

The study found that a new wireless web‐based service for FM systems would be considered useful. Although notoriously slow adopters of new technology, there was an acceptance by the facilities managers interviewed that a wireless web‐based approach would improve current practice, especially with respect to real‐time job reporting and tracking and in the determination of FM operative working time utilisation.

Further work by the author is focusing on the development of a suitable demonstrator to illustrate the key concepts of a wireless web‐based FM service which will then be tested and evaluated. For further information, visit the research project web site at www.wirelessfm.org Originality/value – The paper hopefully stimulates discussion in the area of emerging wireless technologies that have the potential to streamline and improve current practices for the management of facilities, in particular that of real‐time job reporting and tracking.

The paper shows how access to knowledge can be enhanced by using a set of innovative approaches and technologies based on the semantic web.

Emerging trends in knowledge access are considered followed by a description of how ontologies and semantics can contribute. A set of tools is then presented which is based on semantic web technology. For each of these tools a detailed description of the approach is given together with an analysis of related and future work as appropriate.

The tools presented are at the prototype stage but can already show how knowledge access can be improved by allowing users to more precisely express what they are looking for and by presenting to them in a form that is appropriate to their current context.

The tools show promising results in improving access to knowledge which will be further evaluated within a practical setting. The tools will be integrated and trialled as part of case studies within the SEKT project. This will allow their usability and practical applicability to be measured.

Ontologies as a form of knowledge representation are increasing in importance. Knowledge management, and in particular knowledge access, will benefit from their widespread acceptance. The use of open standards and compatible tools in this area will be important to support interoperability and widespread access to disparate knowledge repositories.

The paper presents research in an emerging but increasingly important field, i.e. semantic web‐based knowledge technology. It describes how this technology can satisfy the demand for improved knowledge access, including providing knowledge delivery to users at the right time and in the correct form.

This paper aims to describe the archival holdings of the History of Advertising Trust Archives as a potential resource for marketing historians.

This paper provides a description of the History of Advertising Trust Archives and their value for marketing historians.

The paper introduces the History of Advertising Trust Archives to the readers of the Journal of Historical Research in Marketing.

As US universities increasingly participate in the project of the internationalization of higher education through growing international student enrollment, those campuses need to better support their diverse learners and prepare students to be culturally competent. Part of cultural competence for university students includes issues related to language use and language policy because one cannot separate language from culture. Highlighting multilingual international undergraduate student voices from China, India, and Malaysia, the author offers insight into how these students thoughtfully navigate through complicated language ideologies and policies inside and outside of the classroom. The chapter concludes with recommendations for how US universities should encourage cross-cultural competence through embracing multilingual ideologies and language policies.

This chapter looks at what it means to set out to do anthropological research with tangata whenua (New Zealanders of Māori descent; literally, ‘people of the land’), from the particular perspective of a Pākehā (New Zealander of non-Māori descent – usually European) musical anthropologist with an interest in sound-made worlds. In late 2017, Lowe was awarded funding for a conjoint PhD scholarship in anthropology at James Cook University, Australia, and Aarhus University, Denmark. However, following advice from several colleagues in Aotearoa New Zealand, Lowe decided to assess the viability of the project with his prospective Māori and non-Māori collaborators prior to officially starting his PhD candidature. Throughout this process of pre-ethics (Barrett, 2016), Lowe met with both Māori and non-Māori to discuss the proposed PhD project; a ‘listening in’ to his own socio-historical positioning as a Pākehā anthropologist within contemporary Aotearoa New Zealand. This approach to anthropological research is in response to George (2017), who argues for a new politically and ethnically aware mode of anthropology that aims to (re)establish relationships of true meaning between anthropology and Māori in Aotearoa New Zealand.

Disasters significantly reduce the accessibility of justice particularly in rural locations. The bushfires, which ravaged three states in the south-east of Australia in late 2019 and early 2020, have had catastrophic social and economic impacts on people, animals and places in rural areas. In the aftermath of disasters, people by necessity must inevitably avail themselves of legal advice and services: to negotiate new business contracts; re-mortgage property; access wills and testaments; attend court; and for a host of other matters. In rural communities, where access to legal services is already limited by distance and circumstance, disasters create increased demand, and access issues are accentuated. This chapter explores access to justice issues in post-disaster context and as they relate to rural, regional and remote communities. It draws upon post-disaster experiences nationally and internationally, outlining responses to improve access to legal services past and present, identifying effective responses. It argues that rurality creates additional barriers and reduces access to justice, and that disasters exacerbate existing access issues as well as creating new challenges.

The way crystal methamphetamine or ‘ice’ use in rural Australia has been represented for national television audiences provides rich evidence of the intersections between media, crime and rurality. This chapter explores these connections through a framing analysis of three Australian television news and current affairs features about this topic. It investigates how concepts such as ‘fluidity’ and ‘boundedness’ operate in relation to the representation of ice use and drug-related crime in rural and regional communities. This raises questions about how certain images and associations come to circulate through media as well as their potential to evolve and change over time or to even be contested – sometimes by the very individuals and communities who serve as the subjects of stories about such problems in society.

This article examines the construction and operation of a service industry information system in the early years of the twentieth century. It sets the operations of the Birmingham, UK, company of Mitchells & Butlers in the context of the brewing industry and the operation of public houses. The surviving records are used to construct a picture of a complex and sophisticated information system, which not only used accounting records to control managers but also used the same managers as sources of information about the broader context. The apparent success of this system is set against the reluctance of other brewers to adopt it. This is seen to relate in part to the very complexity of the information system created, but also in part to the broader perceptions of brewers about the nature and status of their trade.

In this paper, I compare Theodore Schatzki’s practice theory, the existential phenomenology of Martin Heidegger upon whom Schatzki drew in its formation, and my own theory of institutional logics which I have sought to develop as a religious sociology of institution. I examine how Schatzki and I both differently locate our thinking at the level of practice. In this essay I also explore the possibility of appropriating Heidegger’s religious ontology of worldhood, which Schatzki rejects, in that project. My institutional logical position is an atheological religious one, poly-onto-teleological. Institutional logics are grounded in ultimate goods which are praiseworthy “objects” of striving and practice, signifieds to which elements of an institutional logic have a non-arbitrary relation, sources of and references for practical norms about how one should have, make, do or be that good, and a basis of knowing the world of practice as ordered around such goods. Institutional logics are constellations co-constituted by substances, not fields animated by values, interests or powers.

Because we are speaking against “values,” people are horrified at a philosophy that ostensibly dares to despise humanity’s best qualities. For what is more “logical” than that a thinking that denies values must necessarily pronounce everything valueless? Martin Heidegger, “Letter on Humanism” (2008a, p. 249).